Terms & Conditions

  1. All garments/linen/fabrics are handled with the greatest care but owing to the conditions of the articles or non-apparent/non-visible defects in its material there is a POSSIBILITY OF DISCOLOURING OR SHRINKAGE. Such garments are accepted for cleaning at OWNER’S RISK and the company will not accept any responsibility for it.
  2. The company will use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality.
  3. Company due to time constraints does not read manufacturer suggested care and washing / drying labels, and will not responsible for garments labeled “hand wash only” or “dry clean only”
  4. The company accepts no liability for “special care” and delicate items that require special attention to be cleaned.
  5. The company is not responsible for any article which is left beyond 30 days. After this storage fees will be charged @12% per month on the total invoice amount. Article not claimed within three months shall be handled appropriately by Company and be sold to recover the billed charges.
  6. The company reserves the right to refuse cleaning any garment.
  7. Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at the customer’s risk.
  8. The company is not responsible for the loss of or damage to any personal or non-cleanable items left in the article such as money, jewelry, or anything else.
  9. If customers cannot accept the loss of any garment, please do not leave it with us.
  10. In case of any loss or damage Company can reimburse up to a maximum of 5 times its processing (laundry / dryclean) cost (decision remains with Company if any reimbursement has to be done) only if the Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to the customer.
  11. Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. The company will not be responsible for any such claims after the delivery of the article has been accepted and signed by the customer.
  12. The customer gives a warranty of a maximum of up to 7 days from the date of delivery for the articles for any quality-related issues with washing or dry-cleaning of articles (only if the article has not been used by the customer after service). Any claim after the stipulated time shall not be entertained.
  13. The customer might get regular updates (Calls / SMS / Email / App Notification) from the Company of transactional and marketing in nature, if the customer wants to stop it then the Customer has to register a request with the Customer Care Department of the Company.
  14. The company shall not be held responsible for any ornaments/jewelry fittings on the garment.
  15. The customer shall examine articles for damage at the time of delivery, and notify the same at that time. The company shall not be responsible for any claims afterward.
  16. Any loss/damage/delay due to FORCE MAJEURE conditions, Company is not liable for any compensation or reduction in charges.
  17. We accept no liability for any loss or damage of the articles arising due to fire, burglary, etc. beyond conduct or any other similar unforeseen causes.
  18. Some processes/items may require additional periods to process. No deduction on billed amount or claim can be initiated against in respect of delays.
  19. Tariff for designer wear will be decided on a case to case to case basis depending on the complexity of the garment, the same shall be communicated to the customer after it is examined by the expert at the processing center